Voice

Empower your business and let us carry your
communication to the clouds

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SERVICES

We have designed multiple products that increase the efficiency and success ratio for your customer communication.

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Virtual Number and Number Masking

Connect 2 parties in a call over your platform while maintaining the privacy of their numbers and displaying your unified number.

Use cases can be:
  •  Delivery fleet call management
  •  E-commerce market places
  •  Consultation calls

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Customer Satisfaction Collection Platform

Capture your customer’s feedback on your services by sending them the questions to answer through multiple channels (SMS, email, Voice call).

Use cases can be:
  •  Satisfaction collection after service delivery (one question)
  •  Brand tracking service (multiple questions)

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Service Confirmation Platform places  Consultation calls

Send an automated call to your customer with a personalized message notifying them about their service delivery and request confirmation.

Use cases can be:
  • Order confirmation
  •  Appointment confirmation
  •  Payment collection reminder

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Call Conferencing and Collaboration

Through a virtual meeting room you can meet and collaborate with all your teams regardless of their location or connection.

Features
  • Works on any web browser
  • No additional hardware, software or technical knowledge is needed to use
  • Our solution is end to end encrypted to protect your data
  • Automatically share information (conversation or presentations) among all members.
  • Automatically send meeting invitations, minutes of meetings, and content to all participants
  • Ability to dial in through a call if no PC access is available (conference will be audio only)

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Virtual Call Center and IVR

Implement a call center operation with an advanced IVR (Interactive Voice Response) call flow and extend your call center agent’s presence out of the office

Features:
  • Use your existing company numbers and get direct number for each extension
  • Mobile App access to be connected all the time (iOS & Android)
  • Configurable IVR messages and call flow
  • Extension numbering plan
  • Call management features (transfer, hold, voicemail, forwarding, do not disturb)
  • Call recording features (record and playback)
  • Call reporting (incoming, outgoing, date and time)
  • Get your voicemail to you email

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