Build richer customer relationships through personalized conversations, self-service, commerce, support, and notifications on the world's most widely used messaging platform
The AI-native platform for end-to-end customer experiences
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Plan, act, and execute customer journeys with AI agents that get work done
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Build trust in regulated GCC industries with cloud deployment, local data residency, and built-in controls for enterprises
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Engage customers across every channel with real-time data and omnichannel orchestration
Our Satisfied Customers
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“We were able to improve customer satisfaction and ensure that every user feels valued. We also put a reliable process in place for smooth purchase confirmation, reducing fraud attempts and enhancing user safety.”
Mahendra Gurjar
Data Analyst,
Tabby
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“Unifonic has a clear roadmap in place, which allows us to plan and align on. Unifonic met all our selection criteria, which included scalability, exceptional quality, and 24/7 support.”
Abdullah Al-Amoudi
Head of Application Support at Arab National Bank.
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“Unifonic consistently champions innovation and deeply understands how to connect with our customers. Ultimately, our shared goal is to enhance customer satisfaction, and we’ve been striving to achieve this.”
Ahmed Suliman Gabil
Director of Omnichannel,
Panda Retail Company
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“We didn’t even have to evaluate other offerings in the market because we are quite happy with the reliability of Unifonic’s solutions and their exceptional account management.”
Laith Haddad
Head of Product Development,
Abdul Latif Jameel Technology
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"I quickly noticed our donor communications got better, and the conversations just felt more natural, somehow. I realized it was because of the solution Unifonic had set up for us."
Mohammed Alharbi
Public Relations Department, ZMZM
Evolve customer experiences with AI
Transitioning from traditional task-based chatbots, our autonomous AI agents focus on results rather than responses. Our AI is tailored for GCC organizations, processing diverse regional Arabic dialects for localized customer support, cultural fluency, and contextual understanding.
Resolve requests intuitively
Engage customers proactively
Complete journeys end-to-end
Support teams intelligently
Guide customers automatically
Personalize every interaction
Respond with full context
Deliver consistent experiences
Act across business systems
Improve results continuously
Every channel your customers use, in one place
Apple Messaging
Enable customers to connect with your organization directly from Apple devices through rich, conversational experiences.
Voice
Enterprise-grade voice for urgent outreach, inbound and outbound calling, routing, and customer conversations — managed alongside digital channels in one connected experience.
SMS
Reach customers instantly with trusted, high-deliverability messaging for notifications, authentication, reminders, and time-sensitive communications at scale
Create AI-powered customer lifecycles
Acquire & Convert
Engage prospects with personalized, conversational journeys.
Identify intent, qualify leads, and drive up to 5× higher lead-to-conversion rates and 8x marketing ROI.
Identify intent, qualify leads, and drive up to 5× higher lead-to-conversion rates and 8x marketing ROI.
Engage & Support
Provide instant and empathetic service via WhatsApp, SMS, voice, and web chat. AI agents resolve inquiries and service issues autonomously, handling up to 85% of support interactions.
Onboard & Secure
Build trust by combining smooth onboarding with up to 95% faster identity verification and authentication. Create policy‑aware workflows through conversational, omnichannel experiences.
Retain & Expand
Detect signals and anticipate needs to strengthen relationships. Implement lifecycle engagement and trigger timely actions to increase loyalty and achieve up to 20% revenue uplift.
Discover purpose-built Agentic
solutions for CX
Automate marketing
Drive acquisition, conversion, and lifecycle engagement with autonomous, personalized journeys that adapt to customer behavior.
Empower customer care
Resolve service, onboarding, and support journeys end-to-end, reducing cost-to-serve while improving customer satisfaction.
Why Unifonic?
- Deploy faster. Production-ready solutions, no lengthy pilots.
- Operate securely. Data residency, governance, and compliance are built in.
- Execute intelligently. Multi-agent AI completes journeys end-to-end, with faster resolution, higher accuracy, and lower costs.
- Engage authentically. Arabic-first, trained on real GCC conversations.
- Drive measurable outcomes. Expert teams work alongside you to deliver conversion lift, improve CSAT, and reduce cost-to-serve.
More ways to power customer
experiences with Unifonic
Work across the tools your teams rely on
Unlike traditional software integrations, Unifonic is built on enterprise-grade infrastructure and integrates natively with more than 150 enterprise tools, keeping customer experiences unified, efficient, and secure.
Turn conversations into completed actions
Move beyond responses. AI interprets intent, triggers workflows, and completes customer tasks across systems to keep journeys progressing.
Build the next generation of customer experience
