Nuhdeek Program user engagement increases through real-time SMS notifications and personalized shopping experiences.
The Challenges Requiring SMS Messages for Business
Al Nahdi needed a fast, instantaneous, and effective way to communicate with customers as it launched its digital platform.
Many Nuhdeek Program users optedin to receive notifications about Nahdi pharmacy updates, offers, and status changes.
Nahdi Pharmacy also wanted to alert customers to relevant updates, as well as offer personalized shopping experiences based on their geographical behavior. This is branded as the Nahdi Network.
The company wanted to build on the success of the email opt-in program by adding additional channels to enhance customer communications with more instantaneous and flexible messaging.
Nahdi needed to improve customer engagement and response using additional communication channels.
The Solution:
SMS messages for business are typically read within three minutes. Nahdi decided that this would be the ideal channel for improving engagement. They wanted a solution that was scalable and easy to manage. The Unifonic Notice application and cloud platform gave Nahdi an easy way to use SMS messages for business on the Nuhdeek app via a single API. Customers are now kept updated with real-time SMS notifications. Account authentication and security for the Nuhdeek application were improved by sending OTP through the Unifonic Authenticate app.
The Application
This application simplifies the integration and management of multiple communication channels. It unifies all outbound communications in one app and removes the complexity of cross-channel messaging.
The Results and Benefits
Unifonic helped Nahdi to increase customer engagement by using SMS messages for business as a communication channel. Implementation was rapid and easy thanks to the flexibility of the Unifonic API.
Now, Nuhdeek App users stay connected even when they’re not online. Timely notifications ensure that app users receive and access information when they need it.
This resulted in:
- Increased customer engagement
- 90% of SMS messages for business opened in the first three minutes
- Growing customer retention
- 4.5x higher response rate on SMS compared with email
Nahdi Medical Company is a leading Omni health company. It operates a nationwide network in 125 cities and villages across the Kingdom of Saudi Arabia and is one of the highest-profile companies in the region.
As a “community pharmacy,” Nahdi also aims to educate society through health awareness programs.
The Nuhdeek loyalty program incorporates a customer app and offers advice and information alongside member benefits.
These include exclusive offers and discounts as part of a personalized shopper experience.
Why Choose Unifonic?
At Unifonic, we offer a leading customer engagement platform that helps organizations to satisfy customers with matchless omnichannel experiences. We connect enterprises like the Saudi Electricity Company, Absher, Uber, Aramex, Noon, and even leading banks. In addition, we cater to the health, education, travel, e-commerce, and logistics sectors worldwide.
The businesses we serve can choose which communication methods work best for them and their customers, ranging from SMS to WhatsApp. Let’s talk about how we can boost your customer engagement today!
