Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Product Manager - SMS
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
We are seeking a highly motivated and experienced Product Manager to join our team as a SMS Product Manager. In this role, you will be responsible for our SMS Channel as a product. This role involves managing the full product lifecycle, including strategy, development, and delivery, with a focus on APIs and the technical aspects of SMS communication protocols, including SMPP. The ideal candidate will have a deep understanding of the SMS ecosystem and a strong technical background to effectively align product capabilities with business goals and customer needs.
Help us shape the future of communication by:
Owning the SMS Channel as a product, including APIs, infrastructure, and integrations, and define its roadmap.
Ensuring the APIs powering the SMS Channel are robust, scalable, and user-friendly, working closely with engineering teams.
Leveraging expertise in the SMPP protocol for efficient SMS delivery and operations, optimizing for performance, reliability, and cost-efficiency.
Conducting market research to identify trends, customer needs, and competitor strategies, aligning the product to these insights.
Collaborating with cross-functional teams, including engineering, operations, marketing, and sales, to deliver a seamless SMS product experience.
Defining and track key performance indicators (KPIs) to monitor and report the product's success, leveraging data insights to inform decisions.
Creating and maintain comprehensive product documentation, including API specifications and use cases.
Providing training and support to internal teams and customers on product functionalities.
Job requirements
What you’ll bring:
Bachelor’s degree in Computer Science, Engineering, Business, or a related field
4+ years of experience in Product Management, preferably in telecom, messaging, or API-driven products.
Strong knowledge and hands-on experience with SMPP protocol and SMS delivery mechanisms.
Solid understanding of RESTful APIs with experience in API design and integration processes.
Excellent analytical and problem-solving skills, with the ability to use data-driven insights for decision-making.
Strong communication skills to bridge technical and non-technical stakeholders effectively.
Familiarity with agile methodologies is a plus.
Familiarity with platforms and developer ecosystems.
Previous software development experience building scalable solutions is a plus.
Proven ability to rally technical and cross-functional teams to solve customer challenges.
Excellent communication skills, with the ability to present roadmaps and product strategy to stakeholders and customers.
Ability to zoom between strategic (big picture) and tactical (hands-on) work as needed.
My information
Fill out the information below
Write it here instead
Questions
Please fill in additional questions
All fields marked with * are required.
Join Unifonic today
