Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Service Transition Executive
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
The Service Transition Team is the engine that makes Unifonic run. The focus within the Service Transition Specialist role at Unifonic is on achieving a successfully transitioned service to the agreed timeframe, quality, and service outcome. You will manage customer onboarding tasks including SMS and Non-SMS service activations and solutions implementation through a close connection to our customers, commercial teams, and service providers to understand their needs and requirements, turn services into live environments, identify and implement continual service improvement activities as well as achieve goal congruence. Having a customer centric approach and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.
As a Service Transition Executive, you will manage and execute the end-to-end service transition processes for various channels and solutions, including SMS, Voice, WAP, Authentication, Flows Automation, Chatbot, Contact Center, and more. This role ensures the seamless activation, implementation, and onboarding of services for customers and providers while maintaining high-quality standards and compliance with regulatory requirements.
Help us shape the future of communications by:
Managing the service activation for our channel products: SMS, Voice, and WhatsApp for Customers and Partners.
Implementing customer use cases for our Chatbot, Agent Console, and Flow Automation solutions.
Overseeing SMS activation process including sender ID registration and routing setup.
Leading the service implementation, onboarding, and training sessions for customers, ensuring smooth transitions.
Executing end-to-end testing for all channels and solutions, ensuring service readiness.
Collaborating with cross-functional teams to ensure timely and successful service transitions.
Monitoring and reporting on service transition progress and identify areas for improvement.
Job requirements
What you will bring:
Hands-on 2- 5 years of experience in service transition, service delivery, or a related role within a SaaS or telecommunications environment.
Strong understanding of service activation, implementation, and onboarding processes for multiple channels.
Knowledge and understanding of SMS and WAP regulations and compliance is a plus.
Comfortable manipulating and analyzing large data sets through Microsoft Excel, Google Sheets, or other analytical tools.
Excellent project management skills with the ability to manage multiple projects simultaneously.
Strong analytical and problem-solving skills.
Proficient in using CRM and project management tools.
Excellent communication and interpersonal skills.
High attention to detail and strong organizational skills.
Ability to work under pressure and meet tight deadlines.
Strong team player with a proactive attitude.
Adaptable and open to change in a dynamic environment
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.
As a Unifone, you will receive a range of benefits:
Competitive salary and bonus.
Unifonic share scheme (we are all owners!).
30 holiday days after the first anniversary.
Your Birthday off!
Spend up to 10 weeks per year working from anywhere in the world!
Paid leave and assistance for new parents.
LinkedIn learning license.
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