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Page 169529386875 Unifonic SMS Terms and Conditions//https://www.unifonic.com/en/legal/sms-terms
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Unifonic SMS Service Specific Terms

    Welcome to Unifonic's SMS Service! These Service Specific Terms and conditions (the "Terms") will help us communicate clearly.

  1. Definitions

    Here is what some words and phrases mean:


    “Authentication” has the meaning ascribed to it in clause 4.11.


    “Blocked Word Detection” has the meaning ascribed to it in clause 4.10.


    “Duplicate Messages Filter” has the meaning ascribed to it in clause 4.8.


    “HTTPs” means Hypertext Transfer Protocol Secure.


    “MNP” means Mobile Number Portability.


    “MVNO” means Mobile Virtual Network Operator.


    “Number Validation” has the meaning ascribed to it in clause 4.9.


    “SMPP” means Short Message Peer-to-Peer.


    “SMS “or “Message” means a unit of message provided through the Services which shall comprise such number of characters as prescribed by the respective Operator.


    “SMS API” has the meaning ascribed to it in clause 4.2.


    “SMS Campaign” has the meaning ascribed to it in clause 4.1.


    “SMS Services” or “Services” means the provision of Short Message Service through any Operator or MVNO authorized in the Territory and enabled by Unifonic to be provided and utilized by the Customer via the internet, as further described in Clause 4 and the Order Form.


    “SMS Terms and Conditions” or “Service Specific Terms” means these Service Specific Terms, which are specific to the provision and use of SMS Services.


    “Template SMS” has the meaning ascribed to it in clause 4.5.


    “SPAM Messages” means any electronic message that is sent without enabling the user to submit a request to unsubscribe from it, by any means of electronic communication, including, but not limited to, e-mail, SMS, Voice, and multimedia messages (MMS), Flash SMS and fax messages, excluding warning, educational and personal messages from this definition. SPAM Regulations are available on the link  (https://docs.unifonic.com/docs/compliance-anti-spam-regulations) 


    That concludes the simple explanations for these Terms. Should you require further clarification, please rest assured that our team is readily available to assist you. Now, let's proceed to explore the next section.

  2. Access to the Services

    Welcome to Your Service Journey!


    2.1. Your Service Experience: Throughout the specified period in these Terms, we are committed to putting forth our best efforts. Our goal is to provide you with SMS Services in a commercially reasonable manner, aligning with these Terms.


    2.2. Your Console Privileges: Your gateway to the SMS Services is the Unifonic Console. We're granting you an exclusive, non-transferable right – without sublicensing capability – to utilize the Unifonic Console. This privilege allows you to access and fully enjoy the benefits of our SMS Services.


    Let’s make this experience uniquely yours!

     



     

  3. Supply of Services

    Navigating Through Challenges:


    As we venture forward, let's discuss the supply of our services:


    3.1. Addressing Non-Conformities: We understand that sometimes challenges arise. If there is any instance where we do not meet the terms of clause 2.1, it's important to recognize that this non-conformance may occur due to specific reasons. This could be linked to your use of SMS Services in a manner contrary to our instructions, or modifications and alterations carried out by entities other than Unifonic or our duly authorized personnel. In such situations, we want to assure you that this does not result in a breach on our part.


    Our Commitment to Resolution: In cases where the SMS Services deviate from the terms stipulated in the Agreement, our commitment to you remains unwavering. We undertake, at our own expense, all reasonable commercial efforts to promptly rectify any such non-conformance. This could involve corrective measures or, if needed, providing you with an alternate avenue to achieve the desired performance or intent of the SMS Services. Rest assured, your satisfaction and compliance remain at the heart of our actions.


    3.2. Acknowledging Message Transmission Responsibility: 


    It's crucial to acknowledge:


    We recognize your role in transmitting messages, and it's important to operate within the confines of the law. As you send Messages, it is your responsibility to ensure adherence to all Applicable Laws governing their transmission. This includes regulations specific to the jurisdiction from which the message originates and/or where it is received. Compliance extends to aspects such as SPAM regulations, message content guidelines, and permissible timing of transmissions.

  4. SMS Services

    Under these Terms, the SMS Services encompass the following offerings:


    4.1. SMS Campaign:


    The SMS Campaign enables you to designate one or multiple End Users to receive the SMS Campaign. This includes the following applications:


    Campaign Scheduling: Schedule an SMS Campaign for a future date and time or immediate execution.


    Campaign Summary Reports: Obtain an overview of SMS Campaign delivery outcomes, along with a detailed message log featuring delivery status and, if relevant, reasons for non-delivery. The message log can be exported and shared via email.


    4.2. SMS API:


    The SMS API empowers you to programmatically send SMS to mobile numbers and retrieve delivery statuses. This API is accessible over HTTPs for data security and encryption.


    4.3. SMS Delivery/Delivery Status:


    Track the status of your SMS messages to gain insights into delivery progress and potential causes for non-delivery.


    4.4. SMPP and HTTPs Support:


    Flexibly integrate mobile apps, online solutions, and business systems through either SMPP or HTTPs protocols.


    4.5. Template SMS:


    Utilize SMS templates for streamlined mass messaging to multiple recipients with consistent content.


    4.6. Multi-Language Support:


    Send SMS messages in various languages directly from the Unifonic Platform.


    4.7. Duplicate Messages Filter:


    Unifonic's system prevents the transmission of duplicate SMS messages.


    4.8. Number Validation:


    Ensure accurate message delivery by preventing SMS transmission to invalid numbers.


    4.9. Blocked Word Detection:


    We implement SMS filtering to identify messages containing prohibited words from a predefined blocked word list, specific to Operators or entire countries.


    4.10. MNP:


    Send messages to ported mobile numbers with ease.


    4.11. Authentication:


    Experience the convenience of two-factor authentication through a one-time password (OTP) system. Verification occurs when the user's OTP matches the Unifonic code, enhancing security and user verification processes.
    By utilizing our SMS Services, you're accessing a comprehensive suite of tools designed to enhance your communication strategies and user interactions.

  5. Customer's Obligations

    5.1. Your Commitments During the Term:


    Your Message, Your Responsibility: As we journey together during the Term, we kindly ask that you:


    (a) Use the SMS Services for Messages that comply with Applicable Laws and/or the CST regulations - which is available on the following link (https://regulations.citc.gov.sa/ar/pages/public-decision.aspx#/publicDecisionDetails/1490) - if the Customer is based in the Kingdom of Saudi Arabia. This includes a range of messages, from personal or general introductions to your products/services to security authorization messages and notifications for your customers – direct or indirect.


    (b) Provide us with essential cooperation as outlined in these Terms. Additionally, grant us access to necessary information as required by Unifonic. This is essential to meet regulatory demands, these Terms, or the directives of an Operator or Applicable Laws. Think of it as teamwork in maintaining compliance, data security, and configurations.


    (c) Fulfill all your responsibilities outlined in these Terms  in a punctual and efficient manner.


    (d) Ensure that your Authorized Users align with the terms of these Terms and other pertinent conditions. Remember, you're accountable for any breach on their part.


    (e) Assume full responsibility for the content's accuracy and validity that you send to End Users via the SMS Services. Please understand that Unifonic isn't obligated to monitor or censor this content.


    5.2. Our Right to Act:


    We value a partnership built on trust. Should a situation arise where there is a material breach (or potential breach) of the Agreement – think non-payment, for example – rest assured, we may need to act. Unifonic reserves the right, without compromising our other rights towards you, to disable your access to the SMS Services and Unifonic Platform. We will always strive to provide advanced notice whenever feasible.


    5.3. Guarding Your Access:


    Your access security matters. As guardians of your security, we expect you to take all reasonable steps to prevent any unauthorized access or usage of the SMS Services and/or the Unifonic Platform. If any unauthorized access or usage comes to your attention, we kindly request you to promptly notify us. Your cooperation is pivotal in maintaining the integrity of our services.


    5.4. Keeping Things Respectful:


    We believe in respectful communication. We kindly request that you refrain from sending SPAM Messages. In the event that any SPAM messages are sent by you, sending SMS outside the permissible window non compliant with the criteria determined by the competent authorities, sending OTP message without reason in the SMS content and/or sending promotional campaign messages (system to system) as per the relevant regulations, please note that Unifonic reserves the right to immediately suspend the Service without prior notice and without any liability whatsoever. 

  6. Fees

    6.1. Your Investing in Quality:


    As we provide the SMS Services and extend the privilege of utilizing the Unifonic Platform in accordance with the Agreement and these Terms and Conditions, a consideration is involved. You, as the Customer, commit to settling all applicable Fees to Unifonic, as specified in the Order Form.


    6.2. A Note on Rates:


    We understand that the rates for international traffic by service providers can be subject to fluctuations. Any such changes will be promptly applicable to you, without prior notice. Our commitment lies in ensuring that you can stay informed about the latest country rates through our Unifonic website.


    Additional Costs for MVNOs: In instances where MVNOs are utilized, please note that considering the supplementary expenses, the rate applicable will be four times the provided rate for Operators.

    6.3. Charging for Initiated SMS:


    6.3.1 For every SMS initiated and processed through the Unifonic Platform in alignment with the Agreement, Unifonic will charge you, regardless of its delivery outcome.


    6.3.2 The Customer acknowledges and understands that the payments made to Unifonic are non-refundable, and the Customer must utilize the Services within the term set out in the Order Form, otherwise, Unifonic reserves the right to demand payment of full Fees even if the Services are not utilized.  

    6.4. In Case of Unpaid Amounts:


    6.4.1 In the event of outstanding amounts from your end, Unifonic holds the right to withhold required technical support during the specified period. Additionally, the priority of sending Messages and adhering to the agreed level of service may also be impacted.


    We appreciate your understanding of these financial matters as we continue delivering top-quality services. 


    If you have any queries, please don't hesitate to reach out – we're here to assist you.