i. We, at Unifonic, are committed to providing you with exceptional Voice Services throughout the Term. We will make commercially reasonable efforts to ensure that you receive the highest quality service in accordance with the Agreement.

ii. To access and enjoy the benefits of our Voice Services, you must have a valid Unifonic Account, granting you access to a world of seamless communication.

iii. Your gateway to Voice Services is the Unifonic Console, providing you with a non-exclusive, non-transferable right to access and utilize the Voice Services, ensuring smooth and efficient interactions.

i. Throughout the Term, Unifonic pledges to deliver Voice Services with utmost professionalism and care, ensuring your communication needs are met.

ii. We acknowledge that non-conformance can sometimes arise due to improper use or unauthorized alterations. If any part of our Voice Services does not conform to the terms, we will diligently work to address and rectify such instances to ensure your seamless experience.

iii. We value compliance with regulations and respect your audience's convenience. Therefore, messages of an advertising, marketing, or promotional nature will be sent during specific hours, enhancing engagement while respecting their time.

Our Voice Services encompass a diverse range of offerings tailored to your communication needs:

i. Within the Audio Library, you can upload Audio Files, allowing you to share essential information with End Users in an engaging manner.

ii. Caller ID provides a personalized touch, enabling effective communication with recipients.

iii. Our Voice APIs empower you to utilize versatile tools, including Audio ID, Text-to-Speech, One-time Password (OTP), and Interactive Voice Response (IVR), enhancing your interaction capabilities.

iv. Voice Campaigns enable outbound dialing campaigns, connecting you with your audience effectively.

v. Number Masking enhances privacy and control by allowing you to interact while protecting sensitive information.

vi. SIP Redundancy ensures uninterrupted service by automatically switching to a secondary carrier in case of connectivity issues.

vii. Should any aspect of our Voice Services be deemed contrary to regulations or laws; we offer flexibility to reallocate your Balance or provide refunds.

viii. Caller Name enhances caller identification, adding an extra layer of professionalism to your communications.

ix. Bring Your Own Connectivity allows you to seamlessly integrate our Voice Services with your existing network infrastructure, fostering control and adaptability.

Throughout the Term, we entrust you with certain responsibilities to ensure the smooth operation and ethical usage of our Voice Services:

Equally, there are actions we kindly request you to refrain from:

i. Use the Voice Services Specific Terms in a way that comply with Applicable Laws and/or the CST regulations - which is available on the following link (https://regulations.citc.gov.sa/ar/pages/public-decision.aspx#/publicDecisionDetails/469) - if the Customer is based in the Kingdom of Saudi Arabia. 

ii. To maintain a respectful communication environment, we reserve the right to disable access in cases of breach of terms.

iii. Timely reporting of unauthorized access or use of our Voice Services helps us maintain a secure and reliable platform.

iv. Adhere to the SPAM Voice Calls rules, otherwise Unifonic reserves the right to immediately suspend the Service without prior notice.

i. Your usage of our Voice Services and access to the Unifonic Console are subject to the payment of Fees as outlined in this clause.

ii. Upon commencement, the Initial Balance ensures you have the resources needed for an uninterrupted experience with our Voice Services.

iii. The Balance is your lifeline for Voice Services, ensuring continuous communication with End Users.

iv. We acknowledge that proper utilization of your Balance is essential; therefore, we do not provide refunds during or after the Term.

v. We understand the significance of the Initial Balance in activating your Voice Account. Please note that the Initial Balance is non-refundable.

vi. To ensure seamless service, it is crucial to maintain the Minimum Balance in your Voice Account, guaranteeing your continuous interaction with End Users.

vii. In cases of overdrawn Balance, we have the right to recover any outstanding amounts to maintain a fair usage environment.

viii. We understand that needs can change; therefore, we provide the option to Top Up your Voice Account at your convenience.

ix. If your Balance exceeds the Initial Balance at the Term's end, and no further deductions are applicable, we commit to refund the remaining Balance.

x. The Customer acknowledges and understands that the payments made to Unifonic are non-refundable, and the Customer must utilize the Services within the term set out in the Order Form, otherwise, Unifonic reserves the right to demand payment of full Fees even if the Services not utilized.

xi. We kindly request your understanding that Fee deductions for Voice Services may not occur in real-time, but we assure you of transparent accounting.

With these Voice Service Specific Terms, you're equipped with the knowledge to make the most of our Voice Services and create seamless interactions with your customers. We're excited to embark on this communication journey with you!