Elevating support - empowering agents
Supercharge your support by giving your agents the information they need to deliver the best service to your customers.
Use cases
Better resolutions with smart routing
Efficiently handle customer inquiries by directing them to the appropriate agent.
All conversations in one place
Manage customer chats originating from any channel easily with a unified dashboard for faster support.
Our channels
SMS
90% of text messages are read within three minutes, keep your customers in the loop with SMS alerts and campaigns.
Whatsapp
Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.
Webchat
Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.
Messenger
Automate inbound Messenger conversations to drive sales and provide customer support.
Push
Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.
Voice
Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.
Integrations made seamless
Multi-Agent WhatsApp Features
- Connect unlimited agents to a single WhatsApp Business API number
- Automatic skills-based routing and assignment
- Agent availability status and workload balancing
- Internal notes and collaboration tools
- Conversation handoff between agents
- Performance analytics per agent
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Why Unifonic for Multi-Agent WhatsApp?
- Cloud based contact center accessible from any device.
- Supports unlimited agents on a single WhatsApp number.
- Provides official WhatsApp Business API integration (not third-party)
- Includes built-in CRM and conversation history Offers MENA-specific compliance and Arabic language support.
- Skill based agent routing.
- Quality monitoring.
Get started with Unifonic today