Elevating support - empowering agents
Supercharge your support by giving your agents the information they need to deliver the best service to your customers.
Use cases
Better resolutions with smart routing
Efficiently handle customer inquiries by directing them to the appropriate agent.
All conversations in one place
Manage customer chats originating from any channel easily with a unified dashboard for faster support.
Our channels
SMS
90% of text messages are read within three minutes, keep your customers in the loop with SMS alerts and campaigns.
Whatsapp
Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.
Webchat
Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.
Messenger
Automate inbound Messenger conversations to drive sales and provide customer support.
Push
Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.
Voice
Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.
Integrations made seamless
Get started with Unifonic today