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Page 153004360606 Maximize Community Engagement | Unifonic//https://www.unifonic.com/en/solutions/government
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Transform community engagement

Foster trust, boost efficiency and increase impact with every interaction.

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How we can help you

40%
Larger donations
70%
Cost savings
16x
Engagement

Usecases

24/7 multi-language Support

Help people gain easier access to the critical information they need by deploying a virtual agent to respond to queries 24/7.

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Verify users

Enable 2-Factor Authentication to verify identities. 

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Benefits

Chatbots

Deploy a chatbot to automate interactions across channels and platforms - reducing overheads & reducing response time.

Live chat

Provide service agents with a unified view of conversations across multiple channels, enabling them to offer quick and contextual service.

Integrations

Streamline interactions with native integration across 100 CRM and business apps, a library of APIs, and no-code tools.

Interactive Voice Response (IVR)

Setup a service hotline on the fly to manage special events, emergencies and initiatives. Provide guidance over an automated voice message, or deflect to a channel where they can chat with a live or virtual agent.

Two-Factor Authentication (2FA)

Enable 2FA to verify identities and applications with a secure platform that is certified and compliant with Meta, CST regulations, ISO Information Security Management, Security scorecard and more.

Multi-channel

With no-code tools like Multichannel Campaigns and Flow Studio, you can connect with customers on WhatsApp, Messenger, SMS, email, push and voice, and have conversations on their preferred channel.

Built for 
your industry

Retail

Use customer data to offer personalized incentives over popular messaging apps like WhatsApp and Messenger.

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Finance

Our chatbot offers 24/7 customer service and provides personalized advice over messaging apps with secure verification of your customer data.

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Transport

Update customers on orders and deliveries, inform them of new services and features, and request delivery feedback to improve customer service.

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Healthcare

Boost patient loyalty with follow-up and check-up reminders, targeted notifications for new procedures, and request feedback on their experience.

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Get started with Unifonic today

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