Customer Solutions For Healthcare Businesses

World-class speed, quality and reliability

95%

Global coverage

25B+

Messages sent

160M+

Recipients

5000+

Customers

Use cases

Boost new patient appointments with virtual triage

Empower patients to quickly book appointments and receive autonomous symptom checks through a user-friendly chatbot. Learn More

24/7 multi-language support

Provide always-on support to patients in their preferred language with our AI-powered chatbot to answer appointment, prescription, and follow-up queries. Learn More

Automate post-care

Streamline post-treatment experiences by automatically delivering digital prescriptions, guidelines, and test results, ensuring a seamless patient journey. Learn More

Features

Self-serve chatbot

Automating customer support on their preferred channel and language improves the overall experience and reduces the load on agents by up to 20 times.

Live chat

Personalized healthcare support is essential and the bot to live agent handover is seamless. Agents can provide customized support to each patient with a central view of conversations across channels.

Omnichannel messaging

Connect with, and share important medical information or updates with your patients. With easy to use tools, such as Multichannel Campaigns and Flow Studio, and access to multiple channels such as WhatsApp, Messenger, SMS, email, push and voice messaging, you can connect with your patients on their preferred channel.

Built for
your function

Marketing

Advertise self-serve channels, for medical FAQ’s over social and digital channels, with click to WhatsApp for immediate engagement.I

IT & Ops

IT & Operations

Lower no-shows, increase transparency and flexibility with automated booking confirmations & reminders with the ability to reschedule, modify or cancel appointments.

Customer Service

Increase patient retention & loyalty with follow-up appointment and prescription refill alerts, post-treatment surveys and follow-ups.

How Unifonic helped Shifa International Hospital

Shifa International Hospital deployed Unifonic’s WhatsApp conversational healthcare solution, integrating chatbots with hospital systems to automate appointment booking, reminders, FAQs, and patient communications at scale.

40%

of patient inquiries resolved via chatbot

37%

reduction in call‑center volume

High

Improvement in patient satisfaction while digitally serving hundreds of thousands of patients

Transform the healthcare experience

World-class speed, quality and reliability