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Page 143583966853 AI Solutions For Retail & E-commerce | Unifonic//https://www.unifonic.com/en/solutions/retail
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Create better shopping experiences

Make buying easy by connecting touchpoints with personalized digital conversations.

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World-class speed, quality and reliability

20%+
Revenue Increased
85%
reduction in support
160M+
Recipients
5000+
Customers

Use cases

Say goodbye to cart abandonment

Brands lose millions of dollars due to high cart abandonment rates. Increase order fulfillment by sending timely and personalized messages to your customers on their preferred channels, such as WhatsApp, social media, and SMS. Learn More

Make shopping better

Empower customers to shop on their preferred channels, making buying flexible and fun. Provide round-the-clock support with self-service chatbots, delivery status updates, and purchase confirmations. Learn More

Boost your campaign ROI

Streamline customer conversion by personalizing interactions and showcasing preferred products at scale across all channels. Learn More

Click from your social media ads directly to Messenger

Turn your customers' attention into sales on the channel they prefer. Learn More

How Unifonic helped Bazil

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Learn how Bazil was able to increase their ROI whilst improving support efficiency with Unifonic.

Discover their story
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8x

increased ROI

90%

of customer inquiries resolved

20%

reduction in abandoned carts

3x

support efficiency

Features

Live chat

Customers are automatically matched to the right agent, who has access to their purchase records and conversation history, making interactions personal and efficient.

Self-serve chatbot

Add AI-powered chatbots for always-on customer support and seamless transfers to live support for complex queries.

2-factor authentication

Automate OTP delivery to verify and secure customer identities.

Built for 
your function

Marketing

Lower acquisition costs and nurture leads to sales by clicking to Whatsapp from online, social or traditional in-store ads. Reactivate dormant shoppers by providing loyalty point reminders, or recommendations based on previous purchases.

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IT & Operations

Increase customer confidence by keeping online buyers up-to-date with purchase and delivery confirmations and alerts, including e-receipts.

Learn more
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Customer Service

Improve your response time by answering general inquiries on demand, such as returns and refund policies, store locations, and more. Confirm returns and issue credit notes over WhatsApp.

Hand over to a human agent for complex queries and increase CSAT scores by issuing surveys over customers' preferred channels.

Learn more
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Get started with Unifonic today

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