Skip to content
Language Switcher en
Page 143581582110 Automate Customer Journeys In Shipping | Unifonic//https://www.unifonic.com/en/solutions/transportandlogistics
Log in Book a demo

Better CX throughout the buyer journey

Automate the entire customer journey, from initial contact to ongoing support, with AI-powered chatbots.

Get in touch
logistics_visual (1)

World-class speed, quality and reliability

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers

Use cases

Automate support

Make information easily accessible to customers with self-serve chatbots, automating responses to FAQs and reducing wait times. Learn More

Make tracking shipments a breeze

Our self-serve chatbot empowers customers to view and modify trip/delivery details at their convenience. Learn More

Real-time updates

Keep customers informed with delivery confirmations, e-receipts, waybills, reminders, and real-time status updates. Learn More

Hassle-free claims and returns

Streamline logistics and reduce your operational costs by managing submissions, claims, and refunds through our chatbot. Learn More

How Unifonic helped SPL

SPL_visual (1)

Saudi Arabian postal firm SPL launched a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.

Discover their story
SPL_visual (1)
50%

Reduction in call center wait times attributable to WhatsApp

90%

Inquiries resolved within WhatsApp

30%

Increase in response times

75%

Reduction in costs attributable to WhatsApp

Benefits

Streamline support with live chat

The transition from our chatbot to a live agent for more complex queries is seamless.

Multichannel authentication for safer transactions

Protect user accounts with OTP authentication across multiple channels.

Prioritize privacy with number masking

Ensure secure and private communication between driver and customer by keeping phone numbers hidden.

Message your customers on any channel

Create automated notification flows to deliver timely updates across multiple channels for a seamless customer experience.

Over 100 native integrations to your platforms

Transform touchpoints into a seamless end-to-end journey by integrating our platform with the tools you already use.

Click to WhatsApp

Lower your acquisition costs and convert leads faster by directing online, social, or in-store ad clicks to WhatsApp.

Built for 
your function

Marketing

Lower acquisition costs and nurture leads to sale by clicking from online, social or traditional in-store ads directly to Whatsapp.

Learn more
marketing_visual

Operations

Increase customer confidence with delivery confirmations, including e-receipts, waybills and tickets, reminders, real-time status updates and timely alerts.

Learn more
logistics_operations_visual (2)

Support

Improve your response time by automating responses to FAQ’s such as T’s and C’s, sales office locations and more.

Learn more
Chatbot_visual

Get started with Unifonic today

Get in touch